We collect information you provide directly when enrolling in our programs or contacting us. This includes your name, email address, phone number, business details, and payment information for course registration.

We also gather technical data automatically through your website interactions — IP address, browser type, pages visited, and time spent on different sections. This helps us understand which educational content resonates most with Australian business owners.

If you communicate with our support team via email or phone, we keep these records to provide consistent assistance and improve our educational services. We never sell this information to third parties.

Your information serves specific purposes related to delivering quality business finance education. We use contact details to send course updates, schedule consultations, and provide technical support for our learning platform.

Educational progress data helps our instructors tailor content recommendations and identify areas where additional support might benefit your learning experience. We analyze website usage patterns to improve course navigation and content accessibility.

Payment information processes enrollment fees securely through our Australian banking partners. We retain transaction records for tax compliance and to resolve any billing inquiries you might have.

Occasionally, we'll send newsletters about new programs or finance industry updates relevant to Australian small business owners. You can unsubscribe from these communications anytime through the link in every email.

We share information only when necessary for program delivery or legal compliance. Our payment processor handles credit card transactions securely, and they're bound by strict confidentiality agreements.

If you're participating in group learning sessions or workshops, your first name and business type might be shared with other participants to facilitate relevant discussions. We always ask permission before including you in these collaborative elements.

We don't sell, rent, or trade your personal information to marketing companies or data brokers. Any third-party services we use for email delivery or website analytics operate under strict data protection agreements.

We implement multiple security layers to protect your information. Our website uses SSL encryption for all data transmission, and sensitive information is stored on servers with restricted access controls.

Staff members receive regular training on privacy practices and data handling procedures. Only employees who need access to provide educational services can view your personal information, and they're bound by confidentiality agreements.

We conduct regular security audits and maintain current backups of educational records. If any security incident affects your data, we'll notify you promptly and explain steps we're taking to address the situation.

Payment card information follows PCI DSS compliance standards. We never store complete credit card numbers on our systems — this data remains with our certified payment processors only.

Under Australian Privacy Principles, you have specific rights regarding your personal information. You can request access to data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated records.

If you want to withdraw from our programs, we'll stop using your information for marketing purposes but may retain educational records as required for certification and compliance purposes.

You can update your communication preferences anytime through your student portal or by contacting our support team. This includes choosing which types of educational updates you'd like to receive.

If you believe we've mishandled your personal information, you can lodge a complaint with the Australian Privacy Commissioner after giving us the opportunity to address your concerns directly.

We retain educational records for seven years after program completion to support ongoing certification requirements and potential future reference needs. Contact information is kept while you remain engaged with our services.

Some technical services we use operate servers outside Australia, including email delivery and website hosting providers based in the United States. These companies comply with privacy frameworks equivalent to Australian standards.

When international transfers occur, we ensure adequate protection through contractual safeguards and only work with providers who demonstrate strong privacy practices. Your educational content and assessment results remain on Australian servers.

If you request account deletion, we'll remove your information from active systems within 90 days, though some data may persist in encrypted backups for technical recovery purposes before automatic expiration.

Our website uses cookies to enhance your learning experience and remember your preferences. Essential cookies enable core functionality like login sessions and course progress tracking.

Analytics cookies help us understand which educational content proves most valuable and identify technical issues affecting user experience. We use this data to improve course materials and website performance.

You can manage cookie preferences through your browser settings, though disabling certain cookies might limit website functionality. We don't use cookies for targeted advertising or behavioral tracking beyond educational improvement purposes.

Third-party cookies from our payment processor and support chat system operate under their respective privacy policies. We've selected these providers specifically for their strong privacy practices and Australian compliance standards.

We review and update this privacy policy annually or when significant changes occur to our educational services or data practices. Any updates will be posted on this page with clear notification of what's changed.

If changes affect how we use your existing information, we'll send email notification at least 30 days before implementation. This gives you time to review updates and contact us with questions or concerns.

Major changes requiring your active consent will pause certain services until you've had opportunity to review and accept updated terms. We'll never implement changes that fundamentally alter your privacy rights without explicit agreement.